Resources to help you run your laundromat & drycleaning business

This blog outlines practical strategies to help laundromat and dry-cleaning businesses thrive by turning challenging customers into loyal supporters. It covers creating an inviting environment, setting firm yet fair policies, adopting modern technology for seamless operations, offering diverse service models, gathering and acting on customer feedback, and planning for unexpected setbacks. By consistently prioritizing customer needs, maintaining professional standards, and leveraging the right tools, owners can strengthen their reputation, encourage repeat visits—even from the most demanding patrons—and ultimately boost profitability.

In a dynamic conversation, Laundromat Resource Podcast host Jordan Berry interviews Turns founder Sukanth Srivastava about PayRange's acquisition of Turns, highlighting its potential to revolutionize laundromats with advanced digital payments and streamlined operations for a sustainable industry future.

Franchising can supercharge your laundry or dry cleaning business by replicating procedures, brand identity, and technology solutions across multiple locations. Start with a strong foundation (USP, SOPs, financial planning), select optimal sites, comply with legal requirements, invest in quality equipment, and train staff thoroughly. Offer flexible payment methods, deploy tech solutions like Turns for inventory management and analytics, and ensure brand consistency. With robust support, ongoing innovation, and smart scaling, you can build a thriving, recognizable franchise network.

Staying ahead in 2025 means using modern marketing strategies to stand out and boost revenue. From gamified loyalty programs and AI-driven personalization to localized ads and short-form videos, these tactics help laundromat and dry-cleaning businesses consistently attract more foot traffic and keep customers engaged. Emphasizing sustainability and community involvement enhances brand reputation, while management software streamlines operations and frees time for marketing. Adopting these tactics ensures your business remains very competitive, profitable, and ready to thrive in an ever-changing market.